Service Desk
Nomino Service Desk guarantees quick and effective resolution of service requests and unlimited user support. An individual approach and access to extensive expert knowledge allows us to maintain high availability of IT services.
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Scope of the Nomino Service Desk service
Nomino's Service Desk is a single point of contact (SPoC) for the Client's users. Centralization of all reports allows for quick resolution and unlimited user support. Most importantly, the smoothness of operations and full access to information from the moment of registration of the request to solution are maintained. In the Service Desk area, we operate in accordance with the ITIL methodology.
User support
Nomino Service Desk is a comprehensive approach based on managing requests from users and systems aimed at providing fast, effective and professional technical support. Activities carried out in this area include registration of all reports, categorization and prioritization, diagnosis or possible redirection to higher levels of support, as well as monitoring and resolution of reports. This approach minimizes the impact of incidents and problems and significantly increases the availability of services and systems.
It also includes user support in the area of systems, applications and infrastructure, which includes not only problem solving, but also assistance in operating software, systems and hardware. Immediate response to reports and contact with a specialized team of technicians ensures smooth operation and enables effective use of available resources.
It also includes user support in the area of systems, applications and infrastructure, which includes not only problem solving, but also assistance in operating software, systems and hardware. Immediate response to reports and contact with a specialized team of technicians ensures smooth operation and enables effective use of available resources.
IT resource management
We offer resource inventory through the GLPI system, which allows you to manage almost any IT infrastructure hardware and software. The system enables automatic equipment inventory by scanning the network, as well as importing various types of resources from files. Resource management covers hardware infrastructure, including purchases, maintenance and administration of licenses, certificates and domains, as well as industry-specific software.
User training in Cybersecurity
Training conducted by our specialists are aimed at raising awareness of IT security and data and resource protection. The training is dedicated to employees at various levels of the organization and covers issues related to cybersecurity and identifying and avoiding threats. The training content is always adapted to the specific nature of the client's business, the type of data processed, the systems and security measures used, as well as current threats.
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