Our Service Desk is the support of experienced specialists who will help your company employees in solving various technical problems, both minor and advanced. Our support agents will ensure the continuity of your company operations and protect against losses – both financial and image-related.
We offer hardware service, drivers and software updates. We provide technical support in the field of personal computers, laptops, phones, tablets, workstations, printers, we also help with problems related to network infrastructure.
We repair failures of devices, servers and applications, we reinstall computer systems, we monitor and implement other activities, thanks to which the company’s facilities can function efficiently and without failure.
We also advise companies on the selection, purchase and management of equipment. We individually select hardware platforms, components and peripheral devices, and we will conduct consultations in the field of IT systems integration. We provide installation and configuration of peripheral devices as well as assistance in the organization and configuration of the workplace. We prepare reports on the activities carried out.
We handle incidents through a remote support line, reports to our specialists can be sent both by e-mail and by phone, solving the problem in accordance with the individually set SLA level. In the event of a sudden failure of servers, internet or electricity networks, we respond 24 hours a day, 7 days a week.
Technical support of our specialists means numerous benefits for your company, such as: